Thank you for visiting and shopping at The Purple Seal. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 24 hours (working days only). If there will be a significant delay in shipment of your order, we will contact you via email or telephone. All creations that are handmade to order require at least two weeks between crafting and shipping before they reach you, also depending on delivery address and method.

Shipping rates & delivery estimates

We offer FREE UK DELIVERY over £50, FREE EU over £149 and *FREE WORLDWIDE countries over £199. Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

	REGULAR	FREE
UK Mainland Express	£7.00	orders over £60
EU Mainland Standard	£11.00	orders over £149
EU Mainland Express	£19.00	orders over £199
Worldwide*	£24.50	orders over £199
Economy International*	£15.00

* We currently ship to the following countries outside the UK and Europe: Australia, Bangladesh, Canada, China, Honk Kong, India, Japan, Pakistan, Russia, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates, United States.

However, If you would like to receive an order to any other country or are having issues please contact us directly at info@thepurpleseal.com.

Please note, we cannot accept deliveries to PO Boxes for most countries. Deliveries migth be able to be made to PO Boxes in the Middle East Region; defined as the following countries:

• Bahrain
• Kuwait
• Libya
• Qatar
• Oman
• Saudi Arabia
• United Arab Emirates

Please note that the following addresses are also considered to be PO Box addresses and as such we cannot accept orders to be delivered to them:

• Post Restante a la Post – France
• Das Postfach – Germany
• Packstation – Germany
• Post Restante – Sweden
• Apartado de Correos  – Spain
• Postbus – Netherlands
• Internal Revenue Service – USA

Please get in touch for more information regarding shipping to your address.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

The Purple Seal is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Purple Seal is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order